Riu Jalisco is in dyer need of an up grade. The staff was fantastic. We love this location. So soon after covid regulations had lifted we found it was to soon to open it to more than full capacity. Event nights,guests were shipped from other hotel other than Riu's and it was so over crowded we chose to leave and eat out for those evening. Of our group of 10 there is 7 of us suffering sever covid+ symptoms. There were children everywhere touching everything. Allowed to sit at bars not sanitizing touching what ever they wanted and leaving it on the buffet tables. I found this worse than my visit precovid.
Can't get past survey on first use.
this is a sad excuse for customer service. the app does not work very well. links do not connect..even when I am on your unsecured hotel wifi.
Poor service, useless app. Terrible company in general.
There are very bad hotels and sevices
Good!
It's just an app for booking, decent map of the resort and general info for service provided. You can't confirm spa or dinner rsvp. The RiuFun agenda changes with no updates. Wish it was similar to the Hilton App where you could even use the app to open your hotel room.
Is this app always freezes. If you're checking prices or you're trying to book your hotel or just look at anything concerning your account it locks up and you are constantly uninstalling and reinstalling it. It's very annoying and I'm not even sure why This app cannot be developed more efficiently for the users.
Terrible. I was scammed w/reservation I never confirmed. Check your statement! Sandra Mooney 387 S. McMullen Booth Rd. #13 Clearwater, Fl. 33759 Proposed stay: Riu Cancun February 5-9 2022 Wouldn't let me post unless I changed star rating. Total scam!
Why is the app the worst app ever .. it's stuck on survey and you cannot exit it so you have to Uninstall it then reinstall to get the same thing over